SHIPPING & RETURNS

Shipping Policy

1. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation.
Customized or made-to-order items may require additional processing time.

2. Shipping Methods:

3. Shipping Rates:

Shipping rates are calculated based on the weight of the package and the destination.
Customers can view shipping costs during the checkout process before completing their purchase.

4. Domestic Shipping:

5. International Shipping:

Customers are responsible for any customs duties or taxes imposed by their respective countries.

6. Tracking Information:

Customers will receive a tracking number via email once their order has been shipped.
Tracking information allows customers to monitor the status and location of their package.

7. Lost or Damaged Items:

In the rare event that an item is lost or damaged during transit, please contact our customer support within 10 days.
We will work with the shipping carrier to investigate and resolve the issue.

8. Delivery Confirmation:

9. Holiday Shipping:

During peak seasons or holidays, there may be delays in processing and delivery times.
Customers will be notified of any anticipated delays.

10. Returns Due to Non-Delivery:

If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipment.

11. Contact Information:

For any questions or concerns regarding shipping, please contact our customer support at spore.space@outlook.com.

Note: This shipping policy is subject to change. Please check back periodically for any updates.

1. Eligibility:

To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging.
Returns and exchanges are accepted within 20 days from the date of purchase.

2. Process for Returns:

To initiate a return, please contact our customer support at spore.space@outlook.com
Include your order number, the item(s) you wish to return, and the reason for the return in your communication.
Once your return is approved, you will receive instructions on how to return the item(s).

3. Return Shipping:

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service to ensure the safe return of the item(s).

4. Refund Process:

Refunds will be processed within 5 business days after we receive the returned item(s).
The refund will be issued to the original payment method used for the purchase.

5. Exchange Process:

To initiate an exchange, please contact our customer support at spore.space@outlook.com
Include your order number, the item(s) you wish to exchange, and the desired replacement item(s) in your communication.
Once your exchange is approved, you will receive instructions on how to return the original item(s) and receive the replacement.

6. Non-Returnable Items:

7. Damaged or Defective Items:

8. Restocking Fee:

A restocking fee may apply to certain returns. Customers will be notified of any applicable fees during the return process.

9. Return Address:

The return address will be provided upon approval of the return or exchange request.

10. Contact Information:

For any questions or concerns regarding returns and exchanges, please contact our customer support at spore.space@outlook.com.

Note: This return and exchange policy is subject to change. Please check back periodically for any updates.